Terms of service
Last updated: 19 October 2026
These terms apply to your use of females.co and to any order you place with us. Please read them before ordering. Nothing in these terms affects your legal rights as a consumer.
1. About us
females.co is run by Females, a UK sole trader business.
- Postal address: Females, 124 City Road, London, EC1V 2NX, United Kingdom
- Email: support@females.co
When we say "we", "us" or "our" we mean Females. When we say "you" we mean the person using the site or placing the order.
2. Who can order
You must be 18 or over to order. Our products are sold for personal use, not for resale.
3. Our products
Primal Balance is a food supplement. It is not a medicine and is not intended to diagnose, treat, cure or prevent any disease. Food supplements should not be used as a substitute for a varied, balanced diet and a healthy lifestyle. Do not exceed the recommended daily intake shown on the label.
Speak to your doctor or pharmacist before use if you are pregnant, breastfeeding, taking medication, under medical supervision or have a medical condition. Store out of the reach of young children.
Product images are for illustration and packaging may vary slightly. Individual experiences differ; customer reviews and testimonials reflect the views of the people who wrote them.
4. Placing an order
Your order is an offer to buy. We will email to confirm we have received it, and the contract between us is formed when we email to confirm your order has been dispatched. We may decline an order, for example if an item is out of stock, a price was clearly wrong or we suspect fraud; if we do, we will refund anything you have paid in full.
5. Prices, offers and payment
Prices are in pounds sterling and include VAT where applicable. Delivery charges and any optional extras, such as shipping protection, are shown at checkout before you pay.
Bundle offers, discounts and seasonal promotions apply only while they are shown on the site and cannot be combined unless we say so. If a price on the site is obviously wrong, we will contact you before dispatch and you can choose whether to continue at the correct price or cancel for a full refund.
Payment is taken when you place your order. We accept the payment methods shown at checkout.
6. Subscriptions
If you choose Subscribe & Save, your order repeats at the frequency you selected and your payment method is charged automatically before each delivery at the subscription price shown when you signed up. We will tell you in advance if the price changes, and you can cancel before the change takes effect.
There is no minimum term. You can pause, change or cancel at any time from your account or by emailing support@females.co. Cancel before your next renewal date to avoid being charged for that delivery. Your statutory cancellation rights in section 9 apply to your first subscription delivery.
7. Delivery
We dispatch orders within 24 hours. UK orders placed before 2pm, Monday to Friday, are sent by Royal Mail Tracked 24 for next-day delivery. Typical delivery times elsewhere are 2–4 days to the USA, 4–10 days to Australia and 5–12 days worldwide. Delivery times are estimates and can be affected by events outside our control.
The goods are your responsibility once they have been delivered to you or to someone you nominate. If your order has not arrived within a reasonable time, please email us.
Orders delivered outside the UK may be subject to import duties and taxes in the destination country, which are your responsibility.
8. 30-day money-back guarantee
As well as your legal rights, every order is covered by our Feel Relief or It's Free guarantee: if you are not happy with Primal Balance, email support@females.co within 30 days of delivery and we will refund the full order price to your original payment method. You do not need to return the product. Full details are in our Refund Policy.
9. Your right to cancel
Under the Consumer Contracts Regulations you can cancel your order for any reason within 14 days of the day you receive it. To cancel, email us with your order number. We will refund the price you paid, including standard delivery, within 14 days of you telling us.
For hygiene and health protection reasons this statutory right does not apply to supplements whose seal has been broken after delivery; our 30-day guarantee still applies to opened products.
10. Faulty, damaged or wrong items
We are legally required to supply goods that are of satisfactory quality, fit for purpose and as described. If your order arrives damaged, faulty or incorrect, email us with your order number and a photo and we will replace it or refund you. Under the Consumer Rights Act 2015 you have 30 days from delivery to reject faulty goods for a full refund, and further rights to a repair, replacement or price reduction after that. For more information visit Citizens Advice.
11. Reviews and content you send us
If you submit a review, photo or video, you confirm it is your own honest opinion and that you have the right to share it. You give us permission to show it on our website, emails and social media, with your name or initials. You can ask us to remove it at any time. We do not offer payment or incentives in exchange for positive reviews, and we publish negative reviews as well as positive ones.
12. Using our website
All content on this site, including text, images, logos and design, belongs to us or our licensors. You may view and share it for personal use but may not copy it for commercial purposes without our permission. You must not misuse the site, for example by introducing viruses or attempting to access it without authorisation.
13. Our responsibility to you
We are responsible for loss or damage you suffer that is a foreseeable result of us breaking these terms or failing to use reasonable care and skill. We are not responsible for loss or damage that is not foreseeable, or for business losses, as our products are for personal use.
Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your legal rights in relation to the products.
14. Events outside our control
We are not responsible for delays or failures caused by events outside our reasonable control, such as postal disruption or severe weather. If this happens we will tell you as soon as possible, and you can cancel for a refund if the delay is significant.
15. Your personal information
We use your personal information as set out in our Privacy Policy.
16. Changes to these terms
We may update these terms from time to time. The version on the site when you place your order applies to that order.
17. Law and disputes
These terms are governed by the law of England and Wales. If you have a complaint, please email us first and we will try to resolve it quickly. If you live in England or Wales you can bring proceedings in the courts of England and Wales; if you live in Scotland you can use the courts of Scotland or England and Wales; and if you live in Northern Ireland you can use the courts of Northern Ireland or England and Wales.
18. Contact
Questions about these terms: support@females.co.