Refund policy

Last updated: 19 October 2026

Feel Relief or It's Free: our 30-day money-back guarantee

If you are not happy with Primal Balance for any reason, email support@females.co within 30 days of delivery with your order number, and we will refund the full order price to your original payment method.

• No need to return the bottle, even if it is opened or empty.
• No forms, no phone calls and no questions asked.
• Applies to every bundle, including subscription orders.
• Refunds are processed within 3 working days of your email. Your bank may take a few more days to show the money in your account.

Damaged, faulty or wrong items

If your order arrives damaged, faulty or not what you ordered, email us with your order number and a photo. We will send a replacement or give you a full refund, whichever you prefer, at no cost to you.

Cancelling before or after delivery

You can cancel an order that has not yet been dispatched by emailing us, and we will refund you in full. After delivery you also have a legal right to cancel within 14 days for unopened products; see section 9 of our Terms & Conditions. The 30-day guarantee above is more generous and covers opened products too.

Subscriptions

You can cancel a subscription at any time from your account or by emailing us. Cancelling stops future deliveries; deliveries already sent are covered by the 30-day guarantee.

Your legal rights

This policy is in addition to your rights under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, and does not affect them.

Contact

Females, 124 City Road, London, EC1V 2NX, United Kingdom
support@females.co